電話業(yè)務(wù)、客服咨詢都是公司里經(jīng)常會(huì)碰到的問題。雖然快捷高效，但是由于通話雙方都見不到面，很可能當(dāng)對(duì)方說了一大堆后，你還是懵逼狀態(tài)，不止所以然。因此，在電話中談業(yè)務(wù)時(shí)除了要記下關(guān)鍵句詞以外，還要注意一下幾點(diǎn)：

(1)要清楚的介紹自己，并確認(rèn)接電話的對(duì)方是否是自己想要找的人。

情況一：接電話剛好是你要找的人。

A: Hi, I am Tom. May I speak to Peter?

你好，我是湯姆，請(qǐng)問皮特在嗎?

B: This is Peter speaking.

我就是皮特。

B:That's me.

我就是。

情況二：接電話的人不是你要找的人。

A:May I speak to Mr. Li?

請(qǐng)問李先生在嗎?

B: He's not here right now.

他現(xiàn)在不在這里。

B: What bad luck! He's not at home.

真不湊巧!他出去了。

B:He is in conference and cannot come to the telephone.

他在開會(huì)，沒空來接電話。

B:You've just missed him.

你剛好錯(cuò)過他了。

B:He's just stepped out.

他剛好出去了。

情況三: 接電話的人轉(zhuǎn)交電話給你要找的人。

Hold on a moment, please, I will call him for you.

請(qǐng)稍后，我?guī)湍憬兴?/p>

Hold the line, please, let me see if he is in.

請(qǐng)稍等，我看他在不在。

Wait a moment, please, I will get him for you.

請(qǐng)等一下，我?guī)湍阏宜?/p>

Let me transfer your call.

我把電話給你轉(zhuǎn)過去。

（2）留口信。

Shall I take a message for her?

我可以留口信給她嗎?

Can I leave a message?

我可以留口信嗎?

May I take your message? She is not in.

她現(xiàn)在不在。我可以為你留言嗎?

Would you mind taking a message for him?

你需要留口信給他嗎?

Would you ask him to call back when he comes back?

他回來時(shí)，需要他給你回電話嗎?

Please tell her to ring me when she gets back.

她回來后，麻煩你告訴她回我電話。

Tell her I called her.

告訴她我打過電話給她。

（3）打錯(cuò)電話。

I'm sorry. I'm afraid you've got the wrong number.

抱歉, 恐怕你打錯(cuò)電話。

I'm sorry, it isn't. I think you have the wrong number.

我很抱歉，這不是。我想你打錯(cuò)電話號(hào)了。

I think you are calling the wrong person. My name is not Mr. Bernie.

我想你是打錯(cuò)電話了，我不是伯尼先生。

I'm afraid you have the wrong number. I suggest you look in the phone book.

我想您打錯(cuò)了。我建議您查一下電話簿。

You might make a wrong number?

你一定打錯(cuò)電話了吧?